Help and Advice

Provided below are helpful advice to washing machines and washing problems. By following our advice you can prolong the life of your machine, and improve the results of your wash.

How to clean a smelly

washing machine

If you always select cool 30°C quick wash programme and only use Non-bio detergent, Colour detergent, Liquid, Liquid tablets, or any other detergent that doesn’t contain Oxygen bleach. This will cause a build up of dirt and grease creating a breeding ground for mould and bacteria, unpleasant smells can form in your washing machine – warm weather can make the smell even worse. Two to three times a year, simply wash white cotton Tea towels on the hottest 90°C wash programme with the “Intensive wash and the Extra rinse” options (if your machine has those functions) with a Biological detergent that contains Oxygen bleach. Alternatively, you can use your normal detergent with two scoops of Oxygen bleach powder additive.

My washing machine

has stopped working

mid cycle?

Overloading? You can wash the same items for years, then one day for no apparent reason your washing machine stops working mid cycle – or refuses to complete the final spin. Our customers are always concerned about damaging their washing machine by overloading. What causes more damage than overloading the machine is washing one large heavy item by itself – or one large heavy item with a number of light items. Unbalanced load!

Don't wash bath

mats in your washing

machine

Although, the care label on bath mats will often say you can wash them in a washing machine. We'd advice you don't, because washing bath mats can cause major damage to your washing machine by putting excessive strain on your machines components – plus the possibility of causing an unbalanced load. We've seen many washing machines completely wrecked by washing bath mats

Care symbols on

clothing labels

The care symbols are there to help you clean, dry and iron your clothes effectively without damaging them. However, they can be confusing; so here is a clear explanation of what they all mean.

Is Fabric softener

necessary?

Originally, the only purpose for using Fabric softener was to reduce static cling in synthetic fabrics. It isn't required at all when washing natural fabrics Fabric softener works by coating the surface of the cloth fibres with a thin layer of chemicals; these chemicals have lubricant properties and are electrically conductive. Making fibres feel smoother and preventing build-up of static electricity in synthetic fabrics. The disadvantage The disadvantage of coating natural fibres by a chemical layer is in decreasing the water absorption properties of the fabric, which may be undesirable in towels. Most good quality all-cotton towels do not require to be treated with Fabric softener;with repeated washing and drying they become softer naturally.

Can I wash a duvet

in my washing

machine?

Although, the care label on a Duvet will often say you can wash it in a washing machine; some machines even have a special wash programme for Duvets. We'd advice you don't, because washing a Duvet can cause major damage to your washing machine by putting excessive strain on your machines components. It wouldn't clean properly Even if your machine doesn't become totally unbalanced, the Duvet wouldn't clean properly, because it would completely fill the drum leaving no space to fall into when the drum tumbles.

What is Oxy bleach

stain remover?

Oxy bleach, or, Oxygen bleach are common terms for Sodium per-carbonate. Sodium per-carbonate, a compound of natural soda crystals and hydrogen peroxide. When Oxygen bleach comes in contact with water, a chemical reaction occurs and the substance releases oxygen - producing bubbles that act to dislodge dirt and stains. Oxygen bleach is a cleaning agent; in powder form is usually part of a Biological detergent, and also sold separately as a additive with names like Oxy-power, Oxi-clean or Oxi-action stain remover that can be safely used in your Washing machine.

The safe way to

machine wash Bras

Before washing Bras in your washing machine always check the Bras for damaged and worn edges. Because the Bras under-wires can cause damage to your washing machine. Also, the separated under-wires can break up into small pieces and block the Pump. Consider using a Protective mesh laundry bag. This will protect your delicate Bras from being stretched out, and if your Bras are under-wired it protects the under-wires from being twisted and puncturing the garments material.

Don't wash Trainers

in your washing

machine

Washing your trainers in a washing machine would seem like a quick and easy way to clean them; some machines even have a special wash programme for Shoes. Trainers are too heavy – whilst being tossed around the tumbling drum they can drop down onto the plastic drum paddles and Completely detach one, or all three of the paddles.

The new 2021 Energy

efficiency label,

explained

The Energy efficiency labelling scheme is a useful tool to determine the environmental performance of a washing machine. A rating being the most efficient and G the least.

What is the WEEE

Directive?

The Waste Electrical and Electronic Equipment (WEEE) The Directive requires European countries to maximise separate collection and environmentally friendly processing of these items. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also means that suppliers of electrical equipment like us, the high street stores and internet retailers must allow consumers to return their waste electrical equipment free of charge.

I've lost a sock in my

washing machine?

Losing a sock in your washing machine is one of those most annoying of things Possibly, your lost sock is still inside the drum, the door seal or maybe in the Pump filter? The first place to look for a lost sock is inside the drum; moisture and centrifugal force can hold a sock to the top and the sides of the drum for several hours. Also look just inside the door seal, your lost sock could be hiding there. Socks, especially children's socks somehow manage to get themselves caught in the gap between the moving inner drum and the door seal, and can get pulled into the machine. Check the Pump filter, hopefully your sock has ended up in there without being damaged. The simplest way to avoid losing socks in your washing machine is to put all your socks in a Protective mesh laundry bag.

Front-loading

vs

Top-loading

Two different methods of washing laundry - Which is the more efficient? Front-loading machines use 60% less water than the average top-loader which means less water has to be heated; as 80 - 90% of the energy used by a washing machine goes towards heating the water. Also, with less water you'll only need to use about a third of the amount of detergent required by a top-loader. The gentle tumbling action of a front- loading machine is much easier on clothes than the twisting action they receive in a top-loader agitation - this means your clothes will be cleaner and last longer.

How to connect a

washing machine

Instructions for how to connect

your washing machine in five

steps

• Step 1: Remove the 4 transit bolts • Step 2: Connecting the water • Step 3: Draining the waste water • Step 4: Levelling the machine • Step 5: Testing the machine